Drive O&M: Submit a Ticket

Last Modified on 2022-12-19 20:10:43 +0100

Drive O&M Users will be able to submit tickets by:

Login to Drive O&M and access the Drive app
At the bottom right of the screen¹, users should find two items:
1. Recent Items
2. Support
Click on Support
The Drive O&M Support widget will appear:
A form will appear with the following details auto-filled:
- Your name
- Email
- Platform
Scroll down and fill in the remaining fields:
- Type* - specify the ticket type:
  - Issue - to report a bug or issue
  - Request - for assistance with account management, updates, etc.
  - Feature Request - to suggest an enhancement.
- Number of users affected*:
  - N/A
  - Few
  - Many
  - All
- Subject* - fill as accurately and as succinctly possible:
- Description* - describe the issue or request as accurately as possible. Users have access to formatting tools such as text color and highlights. They may also add code snippets, images or links
- Take screenshot - launch another modal to capture a Screen, Window or Tab before clicking Share
- Upload files (max 5) - click here to provide any supplemental material that will help with ticket handling. ALL file types are accepted
Once the form is complete, click Send
A message will appear to acknowledge the submission - click Close.

*Required field.

¹ Recent Items and Support will not be available in Setup.